We take your privacy seriously, and always will
We collect the following information:
Account Information: This is the information required to create an account on our booking system and allow us to identify you and provide the contracted service. It will include your name, address and contact information. For online accounts an email address is required but for other types of account it may be a telephone number or something else. We will use your contact information to provide proposals, confirmations and information on bookings you make though our service. In some cases we may ask for your consent to use your contact information to provide information on special offers, surveys, updates to our terms and conditions, service status information or event specific information.
Personal Information: In addition to account information we may also hold various profile information for instance your dietary needs, access requirements, loyalty cards or preferred venues or hotel room type. This information is optional but not providing it may affect the quality of the service we provide.
Booking History: We keep a record of venues, events and bedroom reservations you have previously booked both to improve the quality of the service we provide to you, to provide you with Management Information when required and for our own financial reasons to manage our relationship with venues and suppliers.
Financial Information: In some cases we will also need to hold your credit card details. These are used to guarantee accommodation and pay deposits or pre-payments. Generally, for hotel accommodation you can choose an alternative payment method on arrival but a guarantee method is required when booking.
Server Logs: In order to meet the technical needs of managing the online booking services our online booking system provider will log all accesses to the servers, the IP address they originated from, the web browser used and the time that the access occurred.
In general we hold account, profile, booking history and financial information for 7 years from the date of your last booking. In some cases (such as where there is a financial dispute with the venue) we may hold your details until the situation is resolved.